Returns

We offer returns in Canada and USA exclusively.

Products must be returned within 15 days of the Delivery Date to receive a refund to the payment method used on Orabel.ca.

In the case of unopened products, please make sure to send us an email at cs@orabel.ca and we will send you a return label. A 6.99$ return fee will be deducted from your refund total.

Here are the few cases when you can return the products:
-If the product is damaged or Broken, we will be happy to issue a replace or refund.
-If you changed your mind: we only accept unused and unopened products. Please note that we can only accept the return of manufactured sealed products since we are unable to tell if the product has been used or opened. The return shipping as well will be at your charge. The original shipping cost will not be refunded. You have 15 days from the delivery date to send us back the package.

Items must be in their original packaging including the bubble paper they are wrapped in!

Please Note: We are not responsible in case of a lost return package. In that case, no refund will be applied!

Items Not sealed are not refunded. These are the items which are not subject to a refund: All Morphe Brushes. All Morphe Brushes Makeup Products.  Zoella Beauty: Creamy Madly Dreamy, Foam Sweet Foam, Soak Opera. Colab Dry Shampoo.

We want to let our customers know that we are not the manufacturer of the product we sell. Thereby, if you have a complaint or a performance or warranty issue please contact the manufacturer. In some few cases, we can proceed to a store credit. Please email us at the address below to the see if you qualify for that.

Please E-mail us cs@orabel.ca, we will be happy to provide you with the return shipping information.